Sauna Terms & Conditions
When booking an experience at ēkôsauna through our website and in person, you agree to the following terms and conditions. Please read through it carefully
If you are new to ēkôsauna, please arrive 10 minutes before your scheduled session time, and for existing clients, please arrive at least 5 minutes before your scheduled session time. We cannot extend session times or bookings to accommodate late arrivals and will begin the sauna rounds on time.
Please ensure you check in with our sauna attendant when you arrive.
Payment must be made at the time of booking. To avoid disappointment, you must book before arriving.
ēkôsauna reserves the right to alter prices and services without notice.
The booking cut-off time is 2 hours before any one session time. If there are no participants booked in advance into a session, we reserve the right to cancel that session due to the required sauna heating time.
Clients acknowledge that they use ēkosauna facility and engage in our experiences at their own risk. ēkosauna will not be held responsible for any damages, injury, or death at or as a result of using our facility.
Using the sauna may result in dehydration, heat exhaustion, or other related risks. The users will be advised to stay hydrated; however, it is the client’s responsibility to recognise their limits when in hot and cold extremes.
By confirming your booking, you agree that you will not be under the influence of alcohol or recreational drugs while using ēkosauna. We will refuse entry on this basis. No alcohol or drugs are to be consumed in the sauna at any time.
Please ensure you are in good physical and mental health to put your body under the stress of hot and/or cold extremes. If unsure, please contact ēkosauna to discuss your concerns.
At the time of booking, you are acknowledging that you do not have any physical or psychological conditions which would place you at additional risk to participate. These include (but are not limited to) pregnancy, hypertension (high blood pressure), vertigo, diabetes, respiratory, and heart conditions. ēkosauna reserves the right to decline bookings for medical reasons.
It is the client’s responsibility to discuss any pre-existing health conditions and/or medications with a medical professional before participating in ēkosauna facilities. Please notify a team member before your session about any conditions.
ēkosauna will not be held accountable for damaged or lost property brought to the facility. This is stored at the client’s risk.
Swimming in the nearby ocean/body of water is completely at the client’s risk. You agree to use a buddy system when doing cold immersion/swimming in any body of water.
Any manner deemed abusive or harassing to other clients, staff, or our natural environment will result in the refusal of entry immediately. In the event of this occurring, any payment made will not be refunded.
Prices, products, and offers include GST and are charged in New Zealand Dollars (NZD).
All memberships are non-transferable and are redeemable for one person/per session. If multiple people use a membership pass, that pass will be canceled immediately.
Cancellation Policy
Please give us as much notice as possible if you need to cancel or reschedule your booking.
Here is the cancellation policy for each experience:
Community sauna sessions: No refunds are given. You can reschedule up to 24 hours before your session.
Private sessions: No refunds are given. You can reschedule up to 24 hours before your session.
Sauna Hire and Packages: 14 days or more notice is required for a full refund. 7-14 days is a 50% refund, less than 7 days and no refund is given.
Special Events: All bookings are final for ēkosauna events. Please get in touch for compassionate circumstances.
ēkosauna reserves the right to cancel sessions in the event of unsuitable weather or natural disasters. In this case, the customer will be notified via text message or email a minimum of one hour before their confirmed session time, and your account will be credited.
All sales of membership passes are final, and no refunds will be given to unused credits. Please note the use period of the pass that will be listed on the Memberships page.
Payments
ēkosauna is not responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.
Gift Cards
Gift cards may be purchased online. Gift cards are not redeemable for cash. Gift cards are not transferable.
ēkosauna does not offer refunds, transfers, suspensions, or extensions on Gift Cards for change of mind, injury, illness, or any other reason. All purchases are final.
Membership Passes
Memberships have an expiry date, evident on the date of purchase.
ēkosauna does not offer refunds, transfers, suspensions, or extensions on 5 or 10 passes for change of mind, injury, illness, or other reasons.
Any late cancellations or no-shows will result in forfeiting that visit as per our cancellation policy.
All membership passes are non-transferable. If multiple people use a concession pass, that concession will be canceled immediately, with no refund given.
All product sales (such as salt scrubs or beverages) are final for hygiene reasons. All sales are final, and there are no refunds if you change your mind. We will honor any manufacturing faults under the Consumer Guarantees Act.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at ekosaunanz@gmail.com